By continuing to place order via this website you agree to be bound by these terms and conditions of sale. All orders placed via this website must be done in good faith, and are considered a promise to buy. All information you supply during the ordering process must be true and correct.

 

Pricing Policy

• All transactions are processed in Australian Dollars (AUD).

• All Prices quoted on the web page are current as of the date the product page was generated by our system.

• In case of a discrepancy between the product page price and the shopping cart price, the Shopping cart price at the time of order will take precedence and will be the price applicable in the case that an order is placed. The prices listed on our shopping cart include all relevant taxes including G.S.T, but do not include shipping costs.

• Shipping Costs are calculated and added as the customer proceeds through checkout and are clearly visible before any customer information is required.

• Shipping Costs are calculated based on the product size, weight, handling, and delivery postcode, suburb, and method of delivery.

 

Customer Service Policy

PharmaCann Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to  arrange an agreeable alternative item, a backorder or a full refund.

 

Shipping And Delivery Policy

• We deliver products Australia wide using Team Global Express, Fastway etc. Shipping costs are influenced by the size and weight of the product and your location.

• Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

• Our shipping policy enables PharmaCann Pty Ltd to get your order to you as quickly as possible. We fill and dispatch orders everyday. We send products using Standard Post or E-parcel depending on size and weight. Shipping times are estimated at between 3 - 7 business days depending on your location within Australia.

• For express post and same day despatch, purchases must be completed and paid for prior to 11:00am Tue - Fri. It may take up to 14 days for regular mail.

• We may use other shipping methods at our discretion if a better method is available. Our freight charges are minimal as our aim is only to cover the cost of shipping your goods to you.

 

Shipping Destinations
PharmaCann Pty Ltd ships goods Australia wide. However at this time we do NOT accept international orders through our website, please contact us on www.pharmacann.com.au to enquire about a special order.

 

Product Disclaimer
PharmaCann Pty Ltd is set up to service consumers and reserves the right not to supply stock if commercial quantities are purchased and to suspend/close accounts that we believe are used for commercial purposes.

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Privacy Policy
PharmaCann Pty Ltd is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and reminder and to personalise your shopping experience with us.

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PharmaCann Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from budget pet products only last while you are browsing your website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing with more friendly, interesting and enjoyable shopping experience.

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Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

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We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

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Security Policy
When purchasing from PharmaCann Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@pharmacann.com.au.

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Wherever appropriate, PharmaCann Pty Ltd may require confirmation of identity prior to fulfilling your order. The purpose for validating your identity is to provide our customers with a secure, smooth and efficient shopping experience and to avoid participating in any form of identity theft or fraud. After your identity has been validated, any information you provided will be securely destroyed and is not stored in any way. Should you choose not to confirm your identity, a full refund will be provided.

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If you have been asked to confirm your identity, PharmaCann Pty Ltd will accept any of the following forms of identification:

• Payment by bank deposit

• Receive a refund of a few cents into the account the order was originally paid in and confirm amount visible along with your delivery address and authority to leave details

• Process a small charge of a few cents to the account the order was originally paid with and confirm charge amount visible along with your delivery address and authority to leave details. Charge will be refunded immediately once confirmed.

 

Payment Methods
The charge for each PharmaCann Pty Ltd order will be billed to the payment method used to create your account or as otherwise directed by you. If we are unable to process payment for your PharmaCann Pty Ltd order, your order may be cancelled.

 

Returns

PharmaCann Pty Ltd does not accept returns of opened products, expired products, or products within six months of their expiry date.

Refunds will not be provided for:

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1. Change of mind,

2. Products ordered by mistake, or

3. Shipping costs under any circumstances.

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If a return is requested due to an incorrect order, the customer is responsible for all shipping costs to return the item to PharmaCann Pty Ltd.

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Restocking Fees

If PharmaCann Pty Ltd agrees to restock units at its discretion, a restocking fee of 30% + GST will apply to each unit accepted for return. The restocking fee will be deducted from the refund amount.

 

Contact Us
info@pharmacann.com.au
Brisbane, Australia
1300 516 438